Technical Service Engineer - Building Materials (Mortar Powder & Coatings)

About the Role :

We are seeking a skilled Technical Service Engineer to provide expert technical support and solutions for our Mortar Powder & building material coatings product lines. This role combines hands-on field troubleshooting, customer training, and collaboration with R&D to optimize product performance and ensure customer satisfaction in construction, industrial, and architectural markets.

Responsibilities :

• Technical Support & Troubleshooting
• Serve as the primary technical contact for customers, distributors, and sales teams, resolving issues related to product application, performance, and compatibility (e.g., adhesion failure, curing defects, durability concerns).
• Conduct on-site visits to diagnose problems and recommend solutions for Mortar Powder (e.g., concrete additives, mortar mixes) and coatings (e.g., epoxy, waterproofing, decorative finishes).
• Product Training & Documentation
• Develop and deliver technical training programs for customers, contractors, and internal teams on product usage, safety protocols, and best practices.
• Create detailed technical documentation, including application guides, safety data sheets (SDS), and troubleshooting manuals.
• Product Optimization & Testing
• Collaborate with R&D and QA teams to improve product formulations based on field feedback and performance data.
• Perform lab and field tests to validate product compatibility with substrates (concrete, wood, metal) and environmental conditions (humidity, temperature).
• Compliance & Sustainability
• Ensure products meet industry standards (e.g., ISO, ASTM) and environmental regulations (e.g., low VOC, REACH compliance).
• Advocate for sustainable solutions, such as eco-friendly coatings or recycled sand powder applications.
• Cross-Functional Collaboration
• Support sales teams by participating in client meetings, demonstrating product value, and addressing technical inquiries during pre- and post-sales phases.
• Work with supply chain to address logistics or raw material challenges impacting product performance.

Qualifications :

Bachelor’s degree in Chemical Engineering, Materials Science, Chemistry, or related field. Advanced degrees or certifications (e.g., NACE, SSPC) are a plus. 3+ years of experience in technical service, R&D, or application engineering within the building materials, coatings, or construction chemicals industry. Sherwin williams,Sika,etc are preferred.

Required Skills :

Preferred Skills :