Service & Quality Management Analyst

The Quality Analyst at the Infrastructure Competence Center contributes to ensuring quality, compliance, and adherence to processes in IT services and projects, representing these aspects through key performance indicators. The goal is to increase transparency and improve efficiency, performance, customer satisfaction, and audit security through structured quality and governance measures.

Responsibilities

Central contact person in the area for KPI reporting.

Ensures uniform SLA standards for IS Services.

Quality assurance & compliance : Co-development and implementation of measures to ensure compliance with internal standards (e.g. ISMS, audit specifications).

Process optimization : Identification of weaknesses in existing processes and initiation of improvement measures.

Governance & reporting : Support with the implementation of guidelines and the creation of a reliable basis for decision-making.

Structured risk management in projects.

Quality assurance in project and portfolio management

Qualifications

Professional experience in IT quality management, project governance, or controlling.

Ideally experience in the IT sector (infrastructure).

Knowledge ITIL, ITSM / PPM tools (e.g. JIRA, SAP PPM).

Experience in supporting and documenting audits.

Strong communication skills to convey quality requirements to various stakeholders.

Analytical thinking to assess risks and derive measures.

Enjoyment of working with numbers.

Your Strengths

Problem-solving skills, flexibility, willingness to learn

You are solution-oriented and can empathize well with customers.

You work in a structured, independent manner and are resilient.

You enjoy conveying complex technical content in an understandable way.

You are curious, eager to learn, and want to grow professionally.

You are reliable in meeting commitments, deadlines, and quality standards.

Alguns dos nossos benefícios

Health Plan

Dental Care

Group Life Insurance

On-site Restaurant

Meal or Food Voucher

Easy Access

Real Recognition

Healthy Lifestyle - On-site gym with payroll discount + Wellhub access.

Special Gift Birthday

Extra Comfort - On days of on-site work, enjoy free accommodation in our company hotel if you live more than 50km away.

Study Support

Childcare Support