Azure Support Engineer

Position Description :

We seek a talented Azure Senior Support Engineer. The Ideal candidate will provide advanced technical support and guidance to enterprise customers, leveraging Microsoft Azure services. You will troubleshoot complex issues, collaborate with engineering teams, and ensure customer satisfaction by delivering timely and effective solutions. This role requires a deep understanding of cloud technologies, strong problem-solving skills, and a customer-centric mindset.

• Serve as a subject matter expert for Azure services, providing advanced technical support to customers.
• Diagnose, troubleshoot, and resolve complex technical issues related to Azure infrastructure, networking, security, and platform services.
• Collaborate with internal engineering and product teams to escalate and resolve critical incidents.
• Document solutions, best practices, and technical guidance for internal teams.
• Mentor and support junior engineers, fostering knowledge sharing and skill development.
• Participate in on-call rotations and respond to high-priority incidents as needed.
• Continuously update technical knowledge to keep pace with Azure platform changes and new features.

Preferred Qualifications :

Additional Job Details (Preferred Skills)