L3 Application Support Engineer (Front Office)

ITC Infotech is looking for L3 Application Support Engineer to join our team in Sao Paulo, Brazil.

Experience: 5-10 Years.

Working Mode: 5 days Onsite from Office - Location - Sao Paulo, Brazil

Language Required: English (Fluent)

About Us:

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Job Summary:

We are seeking a skilled and experienced engineers with strong L3 support capabilities to join our front office L3 support team. This role involves troubleshooting, supporting, bug-fixing and optimizing existing systems while ensuring their high performance, scalability, and reliability.

Key Responsibilities:

• Provide advanced L3 production support for complex application issues
• Analyze, debug, and resolve production issues efficiently within SLA
• Perform deep root cause analysis (RCA) and implement permanent fixes
• Raise and manage incidents, assess business impact, and communicate updates to stakeholders
• Create and track problem tickets, working closely with Development teams to drive permanent resolution
• Escalate critical issues to management when required
• Debug and fix defects in the existing codebase
• Optimize system performance, scalability, and reliability
• Collaborate closely with Development, QA, and Infrastructure teams

Mandatory Requirements:

• Strong coding and debugging skills
• Experience in providing L3 Application Support
• Development experience (preferred or combined with support)
• Strong knowledge of Object-Oriented Programming (Java, C++, Python, or similar)
• Willingness to participate in technical coding interviews.
• Fluent English communication.

Good to have:

• Unix/ Linux
• SQL/database understanding.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.