Customer Support

Develop and maintain relationships with existing customers, leveraging customer intimacy to ensure renewals of Service contracts

• Define common strategy in customer relationship management (aligned with Area Supervisor)
• Assist the commercial department in the negotiation of new Service Contracts, amendments and service quotations.
• Assist with answering contractual questions from Customers, Sales Department and Area Supervisors
• Deal with technical open cases resolution process (Proactive communication, regular meetings, close collaboration with Product Support Dpt., etc.)
• Control project Billing plan including adequate invoicing of variables, bonus and penalties
• Ensure correct information in SAP and Sales Force related to the Contract.
• Responsible for contract availability monthly monitoring and negotiation with customer related to production period.
• Manage Monthly Reports deliveries to customers
• Prepare project monthly reports and present it to the board.
• Qualifications
• Engineer or Business Administration graduation
• At least 5 years of experience in a customer-facing position (e.g.

sales, project management, contract management, particularly with large complex customers), ideally within the energy market

Competencies

What We Offer

Life at Vestas is many things - exciting, rewarding and fun.

There is a can-do, innovative spirit, which inspires us to keep testing the boundaries commercially as well as technologically.

Vestas offers a world of opportunities.

You will meet people with a broad range of skills, from a variety of cultures.

We are committed to make sure that all current and future Vestas employees are guaranteed equal opportunities regardless of social identity.

Everyone must feel safe, valued, and know that their voice is heard.

You will have access to high-level training in a major growth industry and a range of career paths.

We approach your development through a combination of Education (classroom or shop-floor modules), Experience (learning from colleagues in live work environments) and Exposure (to new technologies, processes and ways of thinking).

We always look to the future, so your development includes not only practical training essential for fulfilling your own role, but also the more strategic skills necessary for operating as part of a truly global company.

Vestas is the energy industry's global partner on sustainable energy solutions.

We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.

Across the globe, we have installed more wind power than anyone else.

We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us.

With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.

With 29,000 employees globally, we are a diverse team united by a common goal : to power the solution - today, tomorrow, and far into the future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination.

We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives.

We also aim to give everyone equal access to opportunity.