Administrative Training Assistant

Administrative Training Assistant -

• Key Responsibilities
• Help keep organization of the Brazil Training Center (classrooms, instruments, parts and other). - Selection and preparation of training materials. - Scheduling training and consulting services based on customer and technical expert availability. - Support the sales team in defining scope of services for customers based on Agilent''s training and consulting portfolio. - Management of services to be delivered to customers. - Opening service orders for technical experts. - Interaction with internal areas (sales, support, scheduling, logistics, billing and other) and service providers. - Sending and processing data from customer satisfaction surveys. - Be open to taking on different administrative activities in the Support Area. - Identify and implement opportunities for process improvement. - Maintain thorough understanding of policies and processes and ensure compliance with both government and Agilent requirements.
• Qualifications
• Graduated or currently enrolled in a Bachelor degree in Chemistry, Chemical Engineering, Pharmacy or equivalent area- Customer service experience (minimum 2 years)- Excellent verbal, written and phone communications and organizational skills- Time management in fast paced environment- Organizational skills to maximize productivity- Ability to solve complex issues that are in the best interest of the customer and the company- Excellent ability to build and foster good relationships- Ability to balance challenging priorities- Proficiency in the use of Microsoft Office - Excel, Word and Outlook- Advanced English
• Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.