Operations Manager (on-site)

Location : On-site at client offices in Brazil (specific location will be disclosed at interview stage) Industry : iGaming / Sports Betting Employment Type : Full-time, On-site

Relocation : Candidates must be willing to relocate

About the Role

We're seeking an experienced Operations Manager to lead and optimize operations for an expanding iGaming project in Brazil. This is a hands-on leadership role where you'll build and scale operational processes while ensuring excellence in service delivery.

Key Responsibilities

Oversee day-to-day operations across multiple departments including customer service, payments, and platform management

Develop and implement operational strategies, policies, and procedures

Monitor KPIs and performance metrics to drive continuous improvement

Ensure compliance with local regulations and industry standards

Manage vendor relationships and third-party service providers

Lead cross-functional teams and foster a high-performance culture

Identify operational risks and implement mitigation strategies

Coordinate with product and tech teams to optimize platform performance

Drive operational efficiency and cost optimization initiatives

Requirements

Minimum 4 years of operations management experience in the iGaming industry

Deep understanding of sports betting, casino operations, and online gaming platforms

Proven track record of scaling operations in fast-growing environments

Strong analytical skills with experience in data-driven decision making

Fluent in Portuguese and English (written and spoken)

French language skills are a strong advantage

Experience with payment processing, fraud prevention, and responsible gaming

Excellent leadership and stakeholder management abilities

Bachelor's degree in Business Administration, Management, or related field