Cloud Solution Director

Oracle is making huge global investments to deliver the most open, secure, reliable and transformative Cloud platform to help our customers through their generational shift to the cloud. We are reengineering our vast array of software and hardware assets and retooling our sales and engineering practices. With Oracle’s deeply innovative culture, unique track record of delivering most popular software platforms and its unparalleled ability to maintain a pulse of the enterprise customers – we are the only company on the planet that is delivering the most compelling services at every layer of the cloud.

Inside Oracle – we are fast-growing; fast moving engineering and product group focused on delivering Oracle’s next generation infrastructure-as-a-service platform. We are on a mission to deliver a massively scalable global infrastructure cloud platform that is a hallmark of innovation, reliability and efficiency. This platform will show our customers the promise of infinite, on-demand, globally scalable infrastructure and technologies, capacity that they can use to deliver efficient, productive and compliant services to their customers.

The Oracle Cloud organization is looking for a Cloud Specialist Director to Lead a Technical Specialist Customer Success Team, responsible in guide customers through best OCI Cloud Best Practices and Usage, Accelerating the Adoption and Projects, Unblocking customer needs and be responsible for customer executive relationship. The Goal is supporting customer in different situations : Technical Adoption, Innovation, Project Demand Control, Customer Facing, Forecasting with Sales Team, Consumption Acceleration.

Technical skill is just one part of the role, the need is also having customer centric, behavior like owner and always putting the customer at the center. Coordinating Technical Team of high performance, working in partner with other Areas, bringing resources (when need) is fundamental to have success and provide customer best experience.

Qualifications

Responsibilities

General Required Skills

• Experience in Managing, Coordinating and Leading High Performance Technical Teams
• Experience in promoting business innovation and optimization of existing and new services
• Strategic Alignment : Ability to align cloud strategy with the organization's business objectives
• Strategic Thinking : Long-term vision to plan the evolution of the organization's cloud infrastructure
• Team Leadership : Ability to lead and motivate multidisciplinary technical teams.
• Communication : Excellent verbal and written communication skills to interact with technical teams, business stakeholders, and executives.
• Project Management : Ability to plan, execute, and monitor cloud implementation and migration projects.
• Problem Solving : Ability to identify and resolve complex issues in cloud environments
• Decision Making : Ability to make informed and effective decisions in a dynamic environment
• Adaptability and Continuous Learning : Cloud technology is constantly evolving, requiring the ability to learn and adapt quickly to new technologies and trends.
• Negotiation and Influence : Ability to negotiate with vendors and influence decisions within the organization
• Customer Focus : Understanding user needs and the ability to deliver cloud solutions that meet those needs
• Risk Management : Identifying and mitigating risks associated with cloud adoption and operation
• Staff Development : Mentoring and Developing team members to enhance skills
• Solid knowledge in Tech Products (APPs and SaaS Products are a differential)
• Data Driven Mindset Analysis : Experience in building operational statistics, identifying patterns and creating reporting mechanisms and indicators to promote changes based on data projection
• Ability to manage multiple, complex, high-priority tasks and situations across multiple accounts
• Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable
• Fluency in English is mandatory – Spanish is a differential (written and spoken)
• Experience in a 24x7 operational services or support environment is a differential

Deep Technical Skills :

#J-18808-Ljbffr