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Customer Service

LESTARS MANAGEMENT CONSULTANCY L.L.CSão Paulo, Brazil

Há +30 dias

Tipo de vaga

Tempo inteiro

Descrição da vaga

Location : Sao Paulo

Job Summary :

We are looking for a proactive Customer Service Representative to support players and ensure a seamless gaming experience. The ideal candidate will handle player inquiries, resolve issues, and maintain customer satisfaction in a fast-paced I-Gaming environment.

Key Responsibilities :

Provide prompt and professional support via live chat, email, and phone.
Assist players with account issues, payments, and game-related inquiries.
Identify and report technical issues to relevant teams.
Maintain up-to-date knowledge of games, promotions, and policies.

Requirements :

Experience in customer service, preferably in the I-Gaming industry.

Excellent communication skills in Portuguese and additional languages (Spanish and Chinese) are plus.

Ability to work in shifts and handle high-pressure situations.

Able to work in flexible timing (Shift rotation)