Technical Account Manager

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Position Summary

Bentley is looking for a Technical Account Manager, reporting to Solution Engineering Management to support key Bentley accounts.

As a Technical Account Manager (TAM), you will lead revenue goals with Bentley's strategic accounts by managing their technical relationship and strategy.

The TAM combines sales methodology, industry knowledge, and technical expertise to align with sales initiatives and advocate for customers within Bentley.

By collaborating with sales, product, user success, consulting, and marketing teams, the TAM ensures a comprehensive understanding of the customer's environment, challenges, and needs.

The role focuses on fostering long-term partnerships, customer expansion, and new acquisitions, aligning customers' business projects and technical goals with Bentley's vision and strategy.

Responsibilities

Technical Account Plan Development and Management : In partnership with Account Managers, you will develop the detailed technical aspects of account plans and execute a strategy for closing business, supporting growth in ARR and usage of products.

Technical Roadmap Influence : Develop the required knowledge of customers' business processes, workflows, and technical requirements to provide insight and guidance required to position the value of current and new Bentley solutions.

Technical Discovery & Solution Fit : Manage technical discovery to guide the formulation of requirements definitions, scope documents, customer needs studies, and process and project assessments for sales opportunities.

Customer Closure : Align with the extended Account Advancement team to secure business and technical closure of the proposed solution.

Manage technical evaluations, define solution architecture, facilitate product demonstrations, and "pilot" projects.

Provide technical validation and assess proposed solutions' feasibility, correctness, and completeness; apply best practices in solving business problems.

Collaboration : Partner with cross-functional teams (Sales leadership, Success Management, Product Development, and other Solution Engineering team members) to acquire the correct talent / resource for opportunities.

Provide feedback to Product Teams via established channels to improve products.

Internal Leadership : Interact and communicate with the business groups at Bentley to ensure that needs are met.

Support sales opportunities and account planning, execute the Bentley Sales Process, and use Salesforce to document key activities.

Connect with relevant stakeholders and users in the account during engagements and gather account-specific intelligence, feedback, and insights and share with account teams for incorporation into account strategy and plans.

Collaborate with account teams to develop account strategies and attend regular account team meetings, as required, at an appropriate cadence determined by the account strategy.

Attend and support escalation calls, where appropriate and required by Escalation leads.

Foster a culture of "One Bentley" and collaborating with internal stakeholders in a manner that benefits the Account.

Travel to customer sites up to 50% of the time may be required.

This is a full-time role.

Requires sitting or standing at will while performing work on a computer (or any other physical requirements).

This role requires communication with Managers, peers and other colleagues of the company in person, and / or by utilizing Microsoft Teams chat, calling and meeting functions.

Qualifications

Bachelor's or Master's degree in Engineering, Technology, or a related field; preferably an infrastructure-related background.

• years of technical sales experience in the infrastructure industry, ideally within the water and wastewater industry, with additional knowledge or experience in the Engineering, Construction, or Design industry, specific emphasis on the water and wastewater industry.

Experience with water distribution systems and wastewater treatment plants is strongly preferred.

Strong knowledge of infrastructure software technologies, such as OpenFlows and Watersight from Bentley Systems, as well as Autodesk, ESRI and other software applications focused on the water industry.

Additional experience with virtualization, cloud computing, storage, networking, and security as they relate to transportation, energy, mining, or building infrastructure.

Proven Project Design lifecycle, coordination, and estimation workflow skillsets.

Experience deploying new technology into a workforce to inspire innovation, change, and efficiency.

Understanding of IT, and digital practice needs and pains.

Effectively collaborate with teams leveraging communication and project management methods to define objectives and deliver focus.

Independent judgment, creativity, and strong problem-solving skills using data to drive decisions.

Deep knowledge of Bentley Systems solutions.

Fluent in English and Portuguese.

What We Offer

A great Team and culture – please see our colleague video.

An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction – watch this short documentary about how we got our start.

An attractive salary and benefits package.

A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.

A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world.

Discover our latest user success stories for an insight into our global impact.

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more.

Founded in

Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.

Equal Opportunity Employer

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender / gender identity, sexual orientation, disability, marital status, religion / belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

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