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Support Analyst I - Brazil
CollinsonSão Paulo, BrasilHá 7 dias
Descrição da vagaPurpose of the job Quickly comprehend existing tools, procedures and reporting processes; Configure and troubleshoot mobile point of sale and card reader devices; Resolve issues over the phone or via remote access in a timely manner and escalate them to senior team members (Tier II) when necessary; Work closely with partners to implement or upgrade the technology, train personnel, and communicate clearly and concisely how the installed system functions; Provide administrative support to the end-users, including but not limited to inquiries for supplies, hardware replacement, month-end packages coordination and escalation of monthly reconciliation issues; Support the Business Operations Team in other special projects. Knowledge, skills and experience required Bachelor's Degree or equivalent business experience. Minimum of 1 years of technical and / or administrative support experience. Bilingual (Portuguese and Spanish / English). Experience in business solutions. Proficiency with Microsoft Office tools : Word, Excel, PowerPoint. Proficiency with Microsoft Windows 10. Proficiency with data analysis tools a plus. Proficiency with Android OS. Basic networking skills. Excellent interpersonal, written and oral communication skills. High standards of conduct and professionalism. Self-motivated and able to work with a team. Strong organizational, problem-solving and analytical skills. Experience with multi-national, multi-cultural organizations a plus. Likely current background Working in a Technical or Administrative Support position supporting business solutions and end-users remotely. Comfortable working within a small team environment.
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Support Analyst • São Paulo, Brasil