Sr Customer Quality Engineer

This is an exciting time to join Garrett Motion! Garrett is one of the automotive industry’s most iconic brands, supplying cutting-edge technology solutions to nearly every major automaker and truck manufacturer in the world. Recognized for more than 65 years for its ground-breaking turbochargers, Garrett is today leading the breakthrough of new electric boosting applications and software solutions that will continue to make vehicles safer, more connected, efficient and environmentally friendly.

Main Responsibilities :

• Coordinate the communication of product, process and supplier changes to customers through meetings with the customer and departments involved;
• Ensure responses to customers by obtaining an appropriate action plan for Quality issues; Lead RCCA (8D) meetings involving customer nonconformity notifications;
• Evaluate and approve with the finance team the non-quality costs in the customer's plant;
• Lead customer visits to our plant by coordinating the activities involved;
• Maintain the database on defects and failures (SAP) through constant updating of information;
• Participate in the development of new products through the representation of quality in relevant meetings;
• Provide correct customer reimbursement through the distribution and approval of invoices and customer debts to the responsible departments;
• Support the Quality team with information, direction and recommendations;
• Support the customers through scheduled visits and technical support
• Support the team in the development of new products;
• Support to arrange preparation of PAPPs / ODTs documentation for customer submission;
• Assist customers in the areas of Quality through scheduled visits and technical support;
• Achieve a good relationship with customer representatives;

Qualifications :

What We Offer :