Sr. Software Development Manager

Accountable for the successful execution of technology projects including support and maintenance releases, minor functional releases and major products.

• Executes on technology strategies.
• Primary area of influence is within own team and some influence on other teams.
• Evaluates and makes decisions on engagement of strategic suppliers.
• Leads and manages the day-to-day activities of their team including supporting career development of team (objective setting, performance management, etc.)
• Manages and supervises one or more small teams.
• Serves as departmental focal point for staff issues, HR initiatives and requirements.
• Implements and models a work culture that promotes development and retention of high quality staff.
• Implements a customer-aware culture for their team, ensuring close working relationships with Product, Project Management, Technical Operations etc
• Liaises with other technical development areas for cross assignments and exchange of staff and encourages staff movement in line with business and / or career development needs.
• Participates in recruitment efforts for responsible technology team.
• Accountable for delivery across multiple projects / products by providing guidance and support to project leads to assist in removing project impediments.
• Ensures fidelity and feasibility of all projects plans and estimates.
• Allocates and schedules resources in line with overall team, resolves conflicts, and prioritizes projects to meet the needs of the business.
• Optimizes project deliverables to ensure that technology design fits with existing product architecture and technology strategy.
• Manages bid process for new business to established standards, including detailed investigations into requirements, prioritization, scheduling and budgets.
• Creates trust and credibility with stakeholders / user community and works with them to identify issues and risks that may impact them.
• Creates an environment and workflow that ensures proactive identification of change to prevent problems, including problem resolution workflow.
• Creates an environment and a culture that encourages immediate response to problems and sets expectations and timeframe for resolution with customers or groups managing customers, and manages escalated issues.
• Participates in problem resolution recommendation for escalated issues.
• Provides timely status updates for areas of team responsibilities within projects potentially including senior leaders, initiating escalation when necessary.
• Adept at all aspects of technical communications, including using presentations technologies (e.g.

WebEx, PowerPoint) and software demonstrations.

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