Customer Journey Service Supervisor

About the job Customer Journey Service Supervisor KEY RESPONSIBILITIES : Create GWM After Sales standard process with the following mind set : "customer satisfaction through a lean and smart process"Implement GWM After Sales process at all dealersCreate sustainability procedures to keep a high level at After Sales operations and customer satisfaction (self-evaluation, periodical audits and reports, etc)Create online and face to face training for dealers, material and train them periodically according to their needsImplement digital solutions at all After Sales standard process (customer booking, customer reception, repair order and check list opening, service planning and control, service execution, car delivery and customers satisfaction survey)Create the workflow to secure LGPD complianceSpread and consolidate "Continuous Improvement" mind set among dealers so GWM customers may have the best experience at After Sales operations in the marketREQUIRED KNOWLEDGE AND SKILLS : Good communication and proactivity positionNegotiation experience with dealers, suppliers, BOD and dealers associationDeeply analysis & problem resolution orientedKnowledge of After Sales entire operation (dealers operation, dealers process, planning, customer care, logistics, pricing, marketing, technical, warranty, publication, commercial, training, etc.)#J-18808-Ljbffr