E-commerce Operations Specialist

E-commerce Operations Specialist (Mid to Senior Level) – Bilingual (EN)

Location : São Paulo, Brazil

About Transsion

Transsion is a globally recognized mobile technology company, delivering innovative, high-quality, and affordable devices through our trusted brands : itel, TECNO, and Infinix. We serve dynamic and fast-growing markets, offering breakthrough value and performance across diverse consumer needs.

Role Overview

We’re seeking an experienced E-commerce Operations Specialist to lead and scale the operational backbone of itel’s online retail presence. This mid to senior-level role is ideal for a results-driven professional with proven expertise in e-commerce fulfillment, cross-functional coordination, and digital process optimization. You’ll be responsible for streamlining end-to-end platform operations, elevating customer satisfaction, and ensuring that every transaction supports brand growth and operational excellence.

Key Responsibilities

• Oversee day-to-day operations of multiple e-commerce platforms, ensuring accuracy in inventory, smooth order fulfillment, and efficient payment processing.
• Lead coordination across marketing, sales, logistics, and customer service teams to execute online campaigns, promotions, and seasonal events.
• Maintain and continuously optimize product listings, content, and digital assets to align with brand goals and drive conversion.
• Monitor stock movements across digital channels, implement replenishment alerts, and reduce risks of stockouts or overstock.
• Develop operational SOPs to scale post-purchase processes and maximize efficiency.
• Track and report on key operational metrics : order accuracy, return rates, customer satisfaction, and service SLAs.
• Proactively manage escalations related to payment issues, delivery discrepancies, or customer feedback.
• Identify workflow bottlenecks and apply process automation tools where possible.
• Partner with regional teams to ensure local compliance, payment reconciliation, and logistics alignment.

Qualifications