Senior Customer Success Manager

At ODILO, we are an EdTech that transforms the way people and organizations learn in digital environments. Our platform is flexible and scalable, enabling personalized learning experiences by integrating content from multiple sources and adapting to each context and need.

With an intuitive design, advanced impact measurement, and high data security standards, we empower companies, governments, and educational institutions to lead their talent development strategies and foster a continuous, innovative learning culture.

Our team is truly international, bringing together the best talent from the education, media, content, and technology sectors.

As Senior Customer Success Manager, you will support clients with their ODILO Unlimited Learning Ecosystem by creating growth plans, based on the learning objectives of the institution. Once this plan is created, you will ensure and lead the project and follow up regularly with your clients.

Your mission will ensure that all your clients take full advantage of ODILOs Unlimited Learning Ecosystem by implementing awareness, activation, and engagement activities. As CSM, you will be in charge of your client's growth, guiding them to maximize their use of our products and accelerate Odilo's expansion with each account.

At ODILO, we work to transform the way the world learns. Our mission is to empower continuous learning for individuals and organizations through a flexible and secure digital platform that integrates content from multiple sources and adapts to each context.

What will you do at ODILO?

• Creating and encouraging relationships of trust with our BR clients, working in retention, renewal of agreements, and potential expansions of the same. Scheduling meetings with clients to present results/metrics, conclusions, and following plans/steps...

• Ensuring that clients continuously take full advantage of their services to guarantee growth and customer satisfaction.

• Developing critical relationships so that all Odilo's activities are directly aligned with the client's business strategy.

• Collaborate in the definition of customer strategy, supporting the identification of short term objectives and long term opportunities.

• Identify and manage potential project risks and dependencies.

• Deeply understand the functionalities and services offered by ODILO, in order to design an execution strategy that optimizes the value perceived by the customer.

• Developing and implementing personalized programs/plans which provide continued value to the client, guarantee renewals, and promote the account's long-term growth.

• Managing client meetings to promote existing relationships while also discovering new opportunities.

Requirements:

• Has at least 10 years of experience in project management, customer success, Tech startups dealing with B2B clients

• Based in Rio de Janeiro or São Paulo

• Full remote

• Can easily understand client needs and identify opportunities.

• Is skilled in building and maintaining solid client relationships and generating growth strategies.

• Has excellent verbal and written communication skills, excellent organization, project management, and time management.

• Is fluent in English and Spanish

• Is used to working with CRM tools and KPIS.

• Works well independently, feeling comfortable with tight deadlines.

What would make us happy:

• Dedication, passion and willingness to learn with us.

• Ability to motivate other team members and make them better.

• Humility to help with any type of task when needed.

Why ODILO?

Working at Odilo is about being part of a lifelong learning culture, where everyone has the possibility to take on challenges and participate in the growth of the company.

But we also offer:

• Be part of an international, creative and ambitious environment, where every person has a real impact and actively contributes to the company’s growth.

• Unlimited learning with ODILOFY, our own learning platform with over 3 million pieces of content in all formats (books, audiobooks, videos, courses, movies and learning experiences).

• Full remote work.

• Your birthday is off, so you can celebrate it your way.

• Competitive salary+ commissions, aligned with your experience, background and role.

• Continuous professional growth, with real internal development opportunities and ongoing learning.

• Team, culture and wellness events, including sports activities, to connect, collaborate and celebrate achievements together.

Sounds like a mission made for you? Then we need to talk!

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*ODILO is an entity committed to Diversity and Inclusion, which is why it accepts the presentation of candidatures without bias.