Site Reliability Engineer

Your role and responsabilities :

Handling major incidents via CIRS (Critical Issue Response System) and providing frequent updates until resolution.

Performing deep-dive application troubleshooting and identifying preventive actions.

Managing CIRS-related requests including deployments, feature toggles, and data fixes.

Following up on major production incidents and coordinating with cross-functional teams.

Enhancing monitoring capabilities using tools like Dynatrace, Kibana, and Splunk .

Writing and improving monitoring scripts and alerts based on incident learnings.

Handling customer escalations and coordinating with Support & Engineering teams.

Supporting planned activities and responding to ad-hoc requests from CES teams.

Requirements and Qualifications :

Deep experience in DevOps and Production Support .

Experience in automation and CI / CD practices.

Familiarity with cloud platforms (GCP, AWS, or Azure preferred).

Hands-on experience with monitoring tools such as Dynatrace, Kibana, Splunk .

Strong troubleshooting skills and ability to deep dive into application issues.

Excellent communication and coordination skills across teams.

Please submit resumé in English.