Technical Support L1

Here at Nelogica, we develop technological solutions for the financial market and we have several opportunities in our Technical Support team!Our products are a reference for those who operate in the stock market and cryptocurrencies, and therefore, we are looking for professionals who have an affinity with technology, the financial market and customer service! Do you identify with this scenario and are passionate about adding value to the product through specialized support focused on service excellence for our customers and partners? Check out this vacancy!The main challenges : International customer service through a variety of channels, via Zendesk (chat and email);Customer support to ensure the best use of our products (Profit, Vector, BlackArrow and various solutions developed for the financial market);Resolving queries and analyzing critical cases;Opening and monitoring calls, via Jira;Working proactively with the rest of the team to deliver actions aimed at customers.What is essential : Technical education and / or undergraduate degree in progress in technology areas;Intermediate to advanced level of English;Availability to work on a 5x2 shift with rotating days off;Availability to work 100% in person in Porto Alegre / RS;Identification with customer service and passion for solving problems.What stands out : Knowledge of the financial market;Consistent professional experience in the area of ​technical support and experience with multichannel service;Knowledge of the Zendesk platform or similar platforms.We consider complementary experiences beyond professional performance as differentials, such as academic involvement (PETs, mentoring, courses, competitions, etc.), or involvement in communities in your area of ​expertise, volunteer work, among others.Inaddition, here we work together to promote an increasingly inclusive environment, which values ​all trajectories regardless of gender, sexual orientation, race, ethnicity or disability.]]>