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Call Center Agent

Adaptive TeamsSão Paulo, Brazil

Há 29 dias

Descrição da vaga

Join a passionate remote team that values customer care! As a Call Center Agent youll support customers solve challenges and make a differenceall from the comfort of home.

Your Mission : Day to Day Responsibilities

Handle a high volume of inbound calls providing efficient and caring customer service for inquiries (90% of the role).
Manage customer moveins moveouts and payment processing for a selfstorage facility ensuring smooth transactions.
Provide clear and persuasive information about our storage solutions to potential customers.
Use active listening to address concerns overcoming obstacles to achieve positive outcomes.
Maintain accurate customer records in CRM and document all interactions.
Foster longterm customer relationships supporting the growth of our business.

Your Toolbox : Skills to be Successful

2 years of experience in a call center with a strong focus on inbound calls.

Proven ability to handle high call volumes and deliver exceptional service in a fastpaced environment.

Excellent communication skills and the ability to connect with people from diverse backgrounds.

High attention to detail organizational skills and the ability to manage multiple tasks simultaneously.

Critical thinking skills with a problemsolving mindset able to resolve issues efficiently.

Ability to work flexibly including almost all weekends with a schedule provided 2 weeks in advance. This is a standard 5day workweek role with 2 days off during the week to ensure worklife balance.

Your Perks : Whats in it for you

Working completely remote

Location independence

15 Paid leave days

8 leave days for National Holidays

1 leave day for Birthday

Quarterly bonus

Yearly salary increase policy (7% after 6 months then 5% after additional 6 months)

Longterm position with the opportunity to grow in a stable and growing Agency

Great opportunity to grow

Youll be joining a highlevel and fastpaced team

Why Adaptive Teams

At Adaptive Teams we dont just fill positions we create pathways to success. Whether youre a seasoned pro or just starting out were here to help you grow innovate and make an impact. If youre looking for exciting opportunities and a team thats as passionate as you are this is the place to be.

What to Expect from Our Application Process

Once you apply youll receive an email guiding you through the next steps including an assessment tailored to the role. Be sure to check your inbox (and your spam folder just in case) for further instructions.

We understand your time is valuable so we strive to keep the entire process under 60 minutes whenever possible though some roles may require a slightly longer time investment.

Once selected youll have the chance to schedule an interview with our team. We aim to make the process as smooth and transparent as possible so youll always know where you stand.

Key Skills

Athletics,Fitness,Facilities Management,Agriculture,Communication,Archicad

Employment Type : Full Time

Experience : years

Vacancy : 1