Program Lead

Job Title : Program Lead

Job Description

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and / or revenue retention motions (product / service contract renewals, extension, upsell and expansion).

Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

Lead the team to achieve specific business targets and meet assigned performance targets weekly / monthly / quarterly, ensuring high customer satisfaction

Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities

Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client / specific territories

Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market

Be a point of escalation for our clients and respond promptly to any issues

Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

Work with client contact on reporting and forecasting

Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)

Coordinate team incentives and Sales Performance Incentive Funds

Partner and build business relationships with all partners to ensure customer expectations are met

Location : BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements : Brazilian Portuguese (Required), English (Required)

Time Type : Full time

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