Technical Support Engineer

Join to apply for the Technical Support Engineer role at Snatch UP13 hours ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineer role at Snatch UPGet AI-powered advice on this job and more exclusive features.We're looking for a dedicated Technical Support Engineer to join our LATAM team and ensure our customers receive top-notch support.

In this role, you'll be at the forefront of resolving technical challenges, assisting with application deployments, and escalating critical issues to our development team.

You'll play a vital role in maintaining high customer satisfaction and driving the success of our solutions.ResponsibilitiesProvide timely and effective technical support to our valued customers.Guide customers through application installations and troubleshoot any issues they encounter.Utilize desktop support tools to efficiently resolve customer inquiries.Collaborate with our software development team to escalate and resolve critical issues.Proactively maintain high customer satisfaction levels by providing exceptional service.Requirements2+ years of experience as a Support Engineer or in a related technical role.Solid understanding of MS SQL and proficiency in Python are essential.A Bachelor's degree in Industrial Engineering or Computer Science is a plus.Exceptional communication skills in English (both written and spoken).Ability to work independently, take initiative, and learn quickly.Strong analytical and technical skills with a positive, "can-do" attitude.Flexibility to work weekends and shifts as needed.Bonus points for experience in the retail industry!A strong understanding of supply chain systems is a significant advantage.Experience with big data technologies and cloud platforms is a plus.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesBusiness Consulting and ServicesReferrals increase your chances of interviewing at Snatch UP by 2xSign in to set job alerts for "Technical Support Engineer" roles.Autonomous City of Buenos Aires, Buenos Aires Province, Argentina 3 weeks agoAutonomous City of Buenos Aires, Buenos Aires Province, Argentina 4 weeks agoTechnical Support / Customer Success Engineer (Remote)L2 Technical Support Consultant & Backend Engineer (LATAM, remotely)Autonomous City of Buenos Aires, Buenos Aires Province, Argentina 1 week agoAdvanced Technical Support Engineer - WindowsWe're unlocking community knowledge in a new way.

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