Managed Services Fulfillment Analyst

Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe.

Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed.

Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers.

We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Managed Services Fulfillment Analyst

• Job Summary

Supports the delivery of activation / deactivation projects, installing / configuring new managed services and documentation for operational teams.

• Responsibilities

Planning

• Creates simple task list for themselves or given the tasks to document in a plan for wider groups or people

Stakeholder Management

• Awareness of immediate key stakeholders, and with guidance able to identify the needs of stakeholders

Communications

• Provides personal task and progress updates within their team or project.

The use of tools and template requires feedback from more senior colleagues which drive learning and development

Technical Review

• Validates technical requirements of contracted services by customers

Service Orders Management

• Processes Service Requests for the activation and deactivation of customers products
• Monitor the process of Service Requests and tasks transferred to the other departments

Deployment

• Responsible for the execution of tasks, activities and work packages in order to create the final product of project, based on scope acceptation and aligned to hired products / services
• Supports the service orders processing to activation / deactivation of products / services of Equinix portfolio
• Supports the Service Requests process in his functional scope, such as the follow up of transferred tasks to other internal departments, considering the status updated in the internal system

Procurement Process

• Supports the acquisition process of items needed to delivery products / services to our customers, in collaboration with procurement department and in compliance to global acquisition processes

Documentation

• Responsible for producing technical documentation of physical installations and managed services configuration to enable proper support from Operational Teams

Customer Care

• Manages simple customer deployments through completion
• Communicates with customers on pre-defined milestones
• Has a basic-medium technical knowledge of designated products / processes
• Handles escalations with close guidance from a leader / manager
• Resolves issues with close guidance from leader / manager
• Qualifications
• 3+ years experience preferred
• Bachelor's degree or equivalent required

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.