Descrição da vagaPurpose of the jobQuickly comprehend existing tools, procedures and reporting processes;Configure and troubleshoot mobile point of sale and card reader devices;Resolve issues over the phone or via remote access in a timely manner and escalate them to senior team members (Tier II) when necessary;Work closely with partners to implement or upgrade the technology, train personnel, and communicate clearly and concisely how the installed system functions;Provide administrative support to the end-users, including but not limited to inquiries for supplies, hardware replacement, month-end packages coordination and escalation of monthly reconciliation issues;Support the Business Operations Team in other special projects.Knowledge, skills and experience requiredBachelor's Degree or equivalent business experience.Minimum of 1 years of technical and / or administrative support experience.Bilingual (Portuguese and Spanish / English).Experience in business solutions.Proficiency with Microsoft Office tools : Word, Excel, PowerPoint.Proficiency with Microsoft Windows 10.Proficiency with data analysis tools a plus.Proficiency with Android OS.Basic networking skills.Excellent interpersonal, written and oral communication skills.High standards of conduct and professionalism.Self-motivated and able to work with a team.Strong organizational, problem-solving and analytical skills.Experience with multi-national, multi-cultural organizations a plus.Likely current backgroundWorking in a Technical or Administrative Support position supporting business solutions and end-users remotely.Comfortable working within a small team environment.