Technical Support Engineer

Technical Support Engineer - Strong English and Spanish skills both written and verbal. Ability to speak Portuguese is a plus. Ability to learn Portuguese within one year! Adaptable and flexible, operating in a fast-paced, dynamic environment. An independent certification on security from SANS, (ISC) 2, ISACA, BS7799 / ISO17799 is a plus. Travel occasionally for short periods of time to take / provide training and special engagements Consultation of technical documentation, bulletins, and release notes for known problems Reproduction of customer environments on lab equipment Follow up on technical cases including proper escalation and management of the case until case closure. Manage customer communication and expectations until the closure of each case Submit KB articles monthly to contribute with internal and external DB´s #J-18808-Ljbffr