Analista De Suporte Jr

Join to apply for the Analista de Suporte JR role at Lanlink Informática Ltda.Get AI-powered advice on this job and more exclusive features.Responsibilities and TasksProvide first-level technical support directly to internal users;Manage recorded support tickets, ensuring environment availability and performance;Support telecommunications systems;Assist with SharePoint, OneDrive, and similar tools;Install, configure, and maintain desktops, laptops, printers, and mobile devices;Support operating systems (Windows, macOS, basic Linux) and corporate applications like Microsoft Office 365;Perform basic hardware diagnostics and replace simple components such as memory and peripherals;Assist in managing user accounts (Active Directory) and network permissions;Configure and support VPNs and basic security policies;Update software and antivirus programs according to security guidelines;Conduct routine maintenance on machines and devices to prevent failures;Identify recurring issues and suggest simple improvements;Perform basic checks on local networks (LAN) and internet connectivity;Configure basic network peripherals like switches and routers.Provide feedback to users regarding problem resolution progress.Perform other related tasks as needed.Requirements and QualificationsComplete or ongoing higher education in IT.Technical Skills (Courses and Certifications)NR35 - Certificate requiredNR06 - Certificate requiredBehavioral SkillsAbility to work in a teamEmpathyGood verbal and written communicationProblem-solving skillsProactive and courteous in user supportAdditional InformationSeniority level : Not ApplicableEmployment type : Full-timeJob function : OtherIndustries : IT Services and IT Consulting

J-18808-Ljbffr