Servicenow Solutions Analyst Iii - Business Analyst

ServiceNow Solutions Analyst III - Business AnalystJob DescriptionJoin our dynamic team to revolutionize how technology intersects with business.

Your analytical skills and tech-savviness will be pivotal in creating impactful solutions.Job DescriptionJoin our dynamic team to revolutionize how technology intersects with business.

Your analytical skills and tech-savviness will be pivotal in creating impactful solutions.As a ServiceNow Solutions Analyst III in Infrastructure Platforms Production Services, you will aid in bridging the gap between product owners, business, operations, and software developers by leveraging your technical fluency and strong analytical reasoning skills.

Your responsibilities will include eliciting and documenting business and data flow requirements, translating them into well-structured and technically feasible solutions.

Your adaptability and ability to lead through change will enable you to navigate complex situations and manage dependencies effectively.

With a strong foundation in data analytics and technical solutions, you will contribute to the development of innovative architecture designs and data-driven insights that guide business decisions.

Your excellent communication skills, both verbal and written, will ensure clear and concise information exchange with diverse stakeholder audiences, fostering collaboration and alignment across departments.Job ResponsibilitiesElicit and document comprehensive business and data flow requirements by engaging with product owners, business stakeholders, and technical teams to ensure alignment and feasibilityTranslate complex business requirements into well-structured technical solutions, leveraging data analytics and technical knowledge to optimize system performance and scalabilityConduct in-depth data analysis and interpretation to identify trends, gaps, and opportunities, providing actionable insights that support decision-making and key business initiativesCollaborate with cross-functional teams to develop and maintain architecture designs, policies, standards, and governance processes that align technology with business strategyContinuously enhance technical knowledge and stay current with industry trends, ensuring the application of best practices and innovative solutions to address evolving business needsManage upstream and downstream dependencies; clearly communicate dependencies with other business analysts and technical leadsPerform gap analysis to identify areas where ServiceNow or other tools can add value and recommend appropriate solutionsRequired Qualifications, Capabilities, And Skills3+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related fieldDemonstrated proficiency in data analytics, including experience with data extraction, modeling, and interpretation to support strategic decision-makingAdvanced data visualization capabilities, with hands-on experience in implementing and managing BI dashboardsStrong technical writing skills, with a proven track record of translating complex information into clear and concise documentation for diverse stakeholder audiencesAdvanced knowledge of data fluency, including experience in handling large, diverse data sets and generating insights to drive business objectivesAbility to apply technical knowledge in relevant platforms, software tools, and technologies.Strong analytical and problem-solving skills, with the ability to analyze complex business problems and identify solutionsSolid understanding of ITSM processes, including incident, problem, and change managementPreferred Qualifications, Capabilities, And SkillsFamiliarity with Scrum or Agile development methodologies.Knowledge of ITSM industry trends and best practices.ServiceNow certifications (ITSM Certified Implementation Specialist, Certified System Administration)ABOUT USJ.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do.

We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.About The TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.

Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionResearch, Analyst, and Information TechnologyReferrals increase your chances of interviewing at JPMorganChase by 2xGet notified about new Business Analyst jobs in Greater Buenos Aires.Strategy & International Performance Sr AnalystAutonomous City of Buenos Aires, Buenos Aires Province, Argentina 1 week agoWe're unlocking community knowledge in a new way.

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