Engagement Manager

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

At a time when consumers are connected and empowered like never before, Sprinklr is helping the world's largest brands provide amazing experiences at every turn.

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels.

We empower entire organizations to work together across social, marketing, advertising, research, and customer care to manage customer experience at scale.

Most exciting, Sprinklr works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including McDonald's, Nestle, Nike, P&G, Shell, Samsung, and Visa.

At Sprinklr, we're customer obsessed, treat one another like family, and take extreme pride in who we are and what we're building it is core to who we are as a company.

Long past the era of plug-and-play software, global brands with distributed infrastructure networks need help to fully optimise customer experience software deployments for their specific business requirements.

Sprinklr is looking for an experienced and well-trained professional to establish trusted relationships with our new and existing clientele, to

• define and propose customer-focused services
• solutions that guarantee value realisation from Sprinklr deployments in the short and long term.

Sprinklr is seeking a

• Professional Services Engagement Manager
• to join the team, located in the United States.

They will work with internal sales, services and partner teams to strategise around new business opportunities for new and existing customers, and develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and moderation.

As an expert in Sprinklr's value proposition and our services solutions, you will be responsible for the entire services sales support during pre-sale engagements, preparing service delivery proposals.

scopes of work and project plans to ensure the successful deployment of Sprinklr, preparing our customers for long term value realisation from their adoption of Sprinklr's technology.

This role will report into the Director, Services AMER and must be fluent in English with additional language capabilities (e.g.

Spanish, Portuguese) considered a bonus.

• Main Responsibilities
• Support the Services Sales Leader to scope and propose new services business, to grow existing accounts and secure new customers, for our Enterprise and Large Enterprise customers
• Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer's business requirements to solve their current pain points
• Develop proposals and respond to RFPs / RFIs positioning recommendations for Sprinklr deployment strategies
• Lead executive services-sales presentations of Sprinklr services offerings,
• Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr
• Write Statements of Work that include scope, effort estimates & timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform
• Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required
• Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners
• Develop relationships with key customers for growth and upside
• Update and manage pipeline and prepare revenue forecasts for Services
• Assist in project management and escalation-resolution for key accounts
• Desired Skills and Experience
• 5+ years of previous experience in business development or professional services
• Bachelor's degree required
• Ability to work individually and as member of a team
• Decisive, quick thinking, reliable, and likes to take ownership
• Attention to detail but flexible with a can-do attitude
• Passion for solving client challenges and commitment to client delight
• Experience in social media platform / management software is preferred
• Extremely strong written, verbal communication and presentation skills
• Competency working in a highly-matrixed environment
• Flexible and adaptable self-starter with strong relationship-building skills
• Takes initiative and approaches all tasks and projects proactively
• Ability to prioritise and complete multiple tasks with little to no supervision