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Customer Success Team Manager Enterprise

Customer Success Team Manager Enterprise

Doctoralia BrasilCuritiba, Paraná, Brasil
Há 6 dias
Descrição da vaga
  • Company Description
  • Do you want to work on the largest healthcare platform in the WORLD?

    We are Doctoralia, a Docplanner Group company, present in 13 countries, responsible for serving more than 55 million patients and processing more than 15 million appointments per month!

    We currently have more than 2 million healthcare professionals in our database, totaling approximately 10 million patient evaluations to date.

    Our mission is to "make the healthcare experience more human."

    Through a diverse range of services, we are able to serve different audiences : our marketplace, which allows patients to schedule and evaluate appointments and doctors at any time of the day or night; and our SaaS system (Software as a Service) aimed at optimizing office management, patient flow and online bookings.

    All this through an internet platform and our iOS / Android apps.

    As the

    • Customer Success Team Manager Enterprise
    • your primary responsibilities will be :
    • Being in charge of the entire Customer Success Enterprise department in Brazil;
    • Providing support in defining the business strategy;
    • Creating and managing performance goals while making strategic decisions that contribute to the organization's development;
    • Continuously enhancing processes and workflows related to Onboarding, Engagement, Retention, and Upselling, with a strong focus on increasing NRR;
    • Developing the subset of team leadership to ensure they meet their targets in a positive work environment;
    • Analyzing departmental data to identify trends, areas for improvement, and opportunities for enhancing the overall customer experience;
    • Cultivating relationships with other departments and stakeholders (specially with the Product team), supporting projects that they may wish to implement within the department, and occasionally participating in client negotiations.
    • Qualifications
    • Requirements
    • Bachelor's degree in a related field;
    • Relevant experience in Customer Success Operations;
    • CRM usage / management experience (such as HubSpot, Salesforce, etc.
    • Intermediate level of expertise in Excel;
    • Fluency in both English and Portuguese, speaking and writing;
    • Strong experience in leading sizable and diverse enterprise-level teams;
    • A data-driven and detail-oriented personality;
    • Strong analytical and communication skills and a hands-on mentality;
    • Capability of leading complex operational projects
    • Screening Process Steps
    • Resume review : at this first step we analyze your resume according to the requirements for the role;
    • Talent Acquisition interview : the focus of this stage is the assessment of attributes and cultural fit, as well as an opportunity for you to learn more about the company;
    • Interview with the Hiring Manager : to further assess your professional experience and technical skills.
    • The Hiring Manager will also be able to answer more of your questions about the position;
    • Interview with COO Brazil;
    • Business Case / Test : here we will check more of your knowledge and creativity;
    • We provide feedback at all stages;
    • Additional Information
    • Our working hours are from Monday to Friday, from 9 am to 6 pm;
    • Need to work beyond your usual hours?
    • We have a compensatory time off system in place;
    • For the commute, we offer Vale-Transporte;
    • We offer Medical, Dental, and Group Life Insurance;
    • Did you think your Pet would be left out?
    • Of course not!

    • We offer Plano Pet, which extends care to your furry companion;
    • Access to the iFeel app, for emotional comfort, which combines traditional psychology with AI, helping you through those tough days;
    • ApoioPass offers free professional support and guidance in the psychological, legal, economic and social areas, providing support for those, more delicate issues;
    • What about that fitness life?
    • We offer Gympass for you and 3 dependents!

      Because working out alone is really boring, right?

    • Creditas : Payroll loan services, eligible after 6 months of employment;
    • Stock Options - eligible after 6 months of employment (5 years grace period) - YES!
    • You become a shareholder;
    • Everyone has a birthday, right?
    • Our present, for you, is a Birthday Day Off, so that you can celebrate the way you prefer, with the ones you love the most.

    • Also, we celebrate our work anniversary as our own day off;
    • Our work licenses are special here : in the event of the passing of loved ones, we offer 10 days off; if your pet passes away, we offer 2 days.
    • Got Married : ?

      7 days of rest!

      Did the baby arrive?

    • We offer 30 days for Dads and 6 months for Moms;
    • For moms and dads 'on duty', we have Daycare Assistance;
    • We have a robust Partnership Club, with discounts ranging from teaching institutions, such as colleges and language learning services, all the way to exclusive banking benefits;
    • Do you like working here?
    • Then refer a friend or relative!

      We love having family and friends around!

      Our DocHunters Referral Program offers up to R$600 per person who stays with us for more than 6 months;

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    Team Manager • Curitiba, Paraná, Brasil