Senior Technical Support Engineer - Tier 2

Senior Technical Support Engineer - Tier 2Join to apply for the Senior Technical Support Engineer - Tier 2 role at GRAPHISOFTContinue with Google Continue with GoogleSenior Technical Support Engineer - Tier 22 weeks ago Be among the first 25 applicantsJoin to apply for the Senior Technical Support Engineer - Tier 2 role at GRAPHISOFTGraphisoft empowers teams to design great buildings through award-winning software solutions, learning programs, and professional services for the AEC industry.

Our award-winning products and solutions support OPEN BIM for workflow transparency, longevity, and data accessibility for built assets.

Archicad, the architects' BIM software of choice, offers a complete end-to-end design and documentation workflow for architectural and integrated architectural and engineering practices of any size.

BIMx, the most popular mobile and web BIM app, extends the BIM experience to include all stakeholders in the building design, delivery, and operations lifecycle.

BIMcloud, the AEC industry's first and most advanced cloud-based team collaboration solution, makes real-time collaboration possible across the globe regardless of the size of the project and the speed or quality of the team members' network connection.

DDScad solutions support users with intelligent Mechanical, Electrical, and Plumbing (MEP) design tools, integrated calculations, and comprehensive documentation of all building system disciplines.

Graphisoft is part of the Nemetschek Group.

To learn more, visit more visit joining our team as a Senior Technical Support Engineer, you will have the opportunity to : Work with cutting-edge technology that transforms industries.Be part of an inspiring and supportive team that values collaboration and growth.Make a real difference by helping customers overcome challenges and achieve their goals.If you are looking for a career where you can grow, contribute meaningfully, and be part of something bigger, this is the role for you!About The RoleAs a Senior Technical Support Engineer - Tier 2, you will be the go-to expert for resolving advanced technical issues that Tier 1 support cannot address.

You will interact directly with our customers and developers, ensuring timely solutions to complex problems while mentoring junior team members.

This role is ideal for someone who thrives on tackling intricate challenges, collaborating across teams, and driving exceptional customer satisfaction.What You Will DoLead and InnovateSpearhead technical support projects aimed at enhancing customer success.Collaborate with cross-functional teams to implement creative solutions to customer challenges.Act as a thought leader within the support team, driving process improvements and knowledge-sharing initiatives.Customer FocusDeliver expert-level support to customers via multiple channels, showcasing your deep understanding of Graphisoft products.Own escalated tickets from Tier 1 support, ensuring thorough investigation and resolution.Communicate clearly and empathetically with customers, keeping them informed every step of the way.Mentorship and Knowledge SharingGuide and mentor junior Technical Support Engineers, fostering a culture of growth and collaboration.Participate in onboarding new team members, sharing best practices and technical insights.Technical ExpertiseConduct in-depth research and troubleshooting for complex technical issues.Collaborate closely with software developers to identify root causes and implement long-term solutions.Document best practices and solutions in support articles to enhance team efficiency.Community EngagementRepresent Graphisoft on online forums and social media platforms by addressing technical questions and moderating discussions.Contribute actively to building a robust community knowledge base.What We Are Looking ForWe are seeking someone who is passionate about technology, thrives on solving problems, and loves helping others succeed.

Here is what makes you a great fit : Your Skills & ExperienceStrong technical expertise and experience with Graphisoft products (Archicad, BIMx, BIMcloud, or DDScad).Professional proficiency in English (written and verbal).A BSc degree in architecture, engineering, computer science, or a related field.Proven track record of exceeding Key Performance Indicators (KPIs).Exceptional problem-solving skills coupled with empathetic listening abilities.Your PersonalityA natural empathic listener who genuinely cares about customer concerns.A team player who thrives in collaborative environments but can also work independently when needed.Customer-focused with a commitment to delivering exceptional service every time.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesMotor Vehicle ManufacturingReferrals increase your chances of interviewing at GRAPHISOFT by 2xSign in to set job alerts for "Senior Technical Support Engineer" roles.Continue with Google Continue with GoogleContinue with Google Continue with GoogleSr Technical Support Engineer (Exp w / Advanced Process Control)We're unlocking community knowledge in a new way.

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