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Programa jovem aprendiz porto alegre rs • porto alegre, br
Technical Support Specialist (bi-lingual Portugues / English)
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Vendedor
Loja de moda masculinaPorto Alegre, RS, BRTechnical Support Specialist (bi-lingual Portugues / English)
InbentaPorto Alegre, Rio Grande do Sul, BR- Quick Apply
Inbenta is looking for a Technical Support Specialist to join our team in out of our Brazil location / Virtual.
This person will provide technical guidance and support to our business and customers in the Americas.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience.
He / she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. The candidate will be expected to speak and write in English.
Responsibilities : Administration and Support : Manage and support the configuration of Office 365 for staff, including troubleshooting connectivity and mobility issues.
Technical Assistance : Provide end-user support for Office 365 applications, including Microsoft Office Suite, Google Chrome, and other related software.
Issue Resolution : Diagnose and resolve technical issues with hardware and software systems, often through direct interaction with users via phone, in person, or online chat.
System Maintenance : Maintain and support organizational systems, desktops, and peripherals, including inventory management.
Documentation : Create and maintain technical documentation for staff and ensure all service desk calls and emails are handled efficiently.
Qualifications : Experience : Typically, 3-5 years of IT experience, with a focus on Office 365 support.
Technical Skills : Proficiency in Microsoft Office Suite, Office 365, and basic networking protocols.
Education : A relevant degree in Computer Science, Information Technology, or a related field is often preferred.
Communication Skills : Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users3.
Problem-Solving : Strong problem-solving skills and the ability to make important decisions under pressure.
Requirements : Four years of related technical support experience Technically savvy with strong project management skills Experience troubleshooting issues and achieving solutions The ability to explain to a non-technical person in a way they will understand
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